This Privacy Policy explains how House of Fun Casino, operated by Playtika, collects, uses, discloses, and protects the personal data of users residing in the United Kingdom when accessing our online casino platform. We are committed to ensuring that your privacy is safeguarded and that your data is managed in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller Information
House of Fun Casino is managed by Playtika Ltd. For any privacy-related queries or requests, you may contact our Data Protection Officer at: Playtika Ltd, 23 Yehuda Halevi St., Herzliya, Israel 4673335, or via email at [email protected].
2. Types of Data Collected
We collect and process various categories of personal data to provide and improve our services. This may include:
- Identification Data: Username, display name, gender, and profile photo
- Contact Information: Email address and, where applicable, phone number
- Device & Technical Data: Device identifiers, operating system, browser type, IP address, and related technical information
- Gameplay Data: In-game activity, preferences, purchase history, social interactions, and progress
- Payment Information: Transaction details, payment method (note: we do not store full card numbers)
- Marketing Data: Preferences, survey responses, and communications
- Social Network Data: If you connect via a social network, we may receive your profile information, friends list, and related details, as permitted by your privacy settings
3. Methods of Data Collection
We collect data directly from you when you register, play games, make purchases, communicate with us, or participate in House of Fun promotions. We also collect data automatically through cookies, analytics tools, and third-party service integrations. If you access House of Fun Casino via a social network or third-party platform, data may be shared with us according to your permissions on that network.
4. Legal Basis for Processing
We process your personal data under one or more of the following legal bases: (a) performance of our contract with you (for example, to provide game services), (b) compliance with legal obligations, (c) legitimate interests (such as fraud prevention and internal analytics), and (d) your consent, where applicable (for example, for marketing communications).
5. Purposes of Data Processing
Personal data collected through House of Fun Casino is processed for the following purposes:
- Providing and personalizing the gaming experience
- Processing transactions and managing purchases
- Enabling social features and community interactions
- Communicating important information, updates, and promotional offers
- Conducting analytics to improve services and user experience
- Ensuring security, preventing fraud, and enforcing our Terms of Service
- Complying with applicable laws and regulatory requirements
6. Data Sharing and Disclosure
Your data may be shared in the following circumstances:
- With trusted service providers, such as payment processors, analytics services, and cloud hosting providers, only as necessary to support our operations
- With affiliated companies within the Playtika group, subject to equivalent data protection standards
- In connection with legal proceedings, regulatory investigations, or to comply with legal obligations
- In the event of a business transfer, merger, or acquisition, subject to strict confidentiality agreements
We do not sell your personal data to third parties. Where data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
7. Cookies and Tracking Technologies
House of Fun Casino uses cookies and similar technologies to optimize performance, analyze usage, remember preferences, and deliver relevant advertisements. You may adjust your cookie preferences through your browser settings or in-game options. For more information, please consult our separate Cookie Policy.
8. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When data is no longer required, it will be securely deleted or anonymized.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include encryption, access controls, secure data storage, and regular security assessments. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.
10. Your Rights as a UK Resident
As a resident of the United Kingdom, you have specific rights regarding your personal data under UK GDPR, including:
- The right to access your personal data
- The right to rectify inaccurate or incomplete information
- The right to request erasure of your data ("right to be forgotten")
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time (where processing is based on consent)
- The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data rights have been violated
To exercise your rights, please contact us using the details provided above. We aim to respond to all legitimate requests within one month.
11. Children’s Data
House of Fun Casino is intended for users aged 18 and above. We do not knowingly collect or solicit personal data from individuals under the age of 18. If we become aware that data from a minor has been collected, we will take steps to delete such information promptly.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Any changes will be posted on this page, and the revised version will become effective immediately upon publication. We encourage users to review this policy periodically to stay informed.
13. Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer at [email protected] or at the postal address listed above.